Refund and Return Policy – Heightsuri Baby Clothing and Essentials

Effective Date: November 23, 2024

Thank you for shopping with Heightsuri, where we are dedicated to providing high-quality baby clothing and essentials. We want you to be completely satisfied with your purchase. This Refund and Return Policy outlines the terms and conditions for returns, exchanges, and refunds. Please read this policy carefully to understand your rights and responsibilities.

For any inquiries or concerns regarding our return policy, you can contact us:

1. General Return Policy

  • Return Period: You have 30 days from the date of delivery to request a return or exchange. After 30 days, unfortunately, we cannot offer a refund or exchange.
  • Eligibility for Return: To be eligible for a return, the item must be unused, unwashed, and in the same condition you received it. It must also be in the original packaging with all tags attached.
  • Proof of Purchase: A receipt or proof of purchase is required to process your return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized Products: Items that have been personalized or customized to your specifications.
  • Final Sale Items: Products marked as “final sale” cannot be returned or exchanged.
  • Gift Cards: Gift cards cannot be returned or redeemed for cash.

3. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email us at info@heightsuri.com or call us at 828-980-7248 to request a return. Please include your order number, item details, and reason for the return.
  2. Approval: Once your return request is approved, we will provide you with return instructions and a return shipping address.
  3. Return Shipping: You are responsible for covering the cost of return shipping unless the item arrived damaged or defective. Please use a trackable shipping service, as we are not responsible for items lost during return transit.
  4. Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refund Process

  • Refund Method: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the item was damaged or defective upon arrival.
  • Partial Refunds: In some situations, partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts not due to our error.

5. Exchange Policy

  • Product Exchanges: If you wish to exchange an item for a different size or color, please follow the standard return process. Once we receive the returned item, you can place a new order for the desired product.
  • Defective or Damaged Items: If the item you received is defective or damaged, please contact us within 7 days of receiving the product. We will provide instructions on how to return the defective item and will cover the cost of return shipping.

6. Gifts

  • Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you are eligible to receive a gift credit for the value of the return. A gift certificate will be mailed to you once the returned item is received.
  • Non-Gift Returns: If the item wasn’t marked as a gift when purchased or if the gift giver had the order shipped to themselves, we will send the refund to the gift giver.

7. Late or Missing Refunds

  • Processing Time: Refunds typically take 7-10 business days to process. If you haven’t received a refund after this period, please follow these steps:
    1. Check Your Bank Account: Ensure that the refund has not been credited to your account.
    2. Contact Your Credit Card Provider: It may take some time before your refund is officially posted.
    3. Contact Your Bank: There may be a processing delay before a refund is posted.
  • If you’ve done all of the above and still have not received your refund, please contact us at info@heightsuri.com.

8. Return Address

Please return items to the following address:

Heightsuri Returns
1099 Watson Lane
Henryville, Pennsylvania
United States

Note: Do not send your return to the manufacturer; all returns should be directed to the address provided above.

9. Changes to the Refund and Return Policy

We reserve the right to modify or update this Refund and Return Policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately. It is your responsibility to review this policy periodically.

10. Contact Us

If you have any questions regarding our Refund and Return Policy, feel free to reach out to us via:

Thank you for shopping at Heightsuri. Your satisfaction is our priority, and we are here to assist you with any return or refund inquiries. Explore our latest baby clothing collection at